Gestão da Qualidade na Formação Profissional

”Key aspects of quality management in educational processes:

- Customer centred

- Quality policy

- Responsibility, authority and communication

- Resources provision and management

- Competent human resources

- Infrastructure and working environment

- Product planning and realisation

- Design and development

- Buying process

- Control of the follow up and measuring devices

- Customer’s satisfaction

It is important to point out that the concept of Quality Management developed in this document refers to processes, in this case the processes of vocational training within Training Institutions.”

In “Quality Management in Vocational Training: The Use of Standards and their Different Applications”, Fernando Vargas Zúñiga, Organização Internacional do Trabalho

As etapas para implementar a Qualidade na Formação

“The principal stages in imple­menting ISO 10015 were the following:

1. Conduct gap analysis.

2. Walk though all training processes, interviews with processes owners, drawing up draft processes, inte­grating HR policies, train­ing programmes, Ernst & Young Middle East Office’s training policies, terms and conditions, and staff man­ual with the quality and training management sys­tem. This was made easier by the fact that although we are not ISO 9001:2000 cer­tified, the standard’s con­cepts form the basis for our quality manual.

3. Prepare support docu­ments and design training processes.

4. ISO 10015 awareness train­ing.

5. Prepare training forms (or fine-tune the existing ones).

6. Issue all documents

7. Implementation.

8. Train internal auditors.

9. Conduct internal audit on the established system.

10. Corrective actions.

11. Certification audit.”

In “Implements ISO 10015 to ensure ROI on training”, Ernst & Young Bahrain

Assegurar o ROI na Formação

“How to measure Return on Investment (ROI)?

Measuring return on investment in training is difficult but not impossible. ASTD (American Society for Training & Development) started to collect data on companies training investments since 1997 on a continuous basis in order to find answers to the question: does it pay to do training?

ISO 10015: the new solution to the quality question

Realising the need for more sector specific guidance of quality assurance of training, a working group was created within ISO to draft a guideline standard for training. Twenty-two country representatives developed the draft text over several years culminating in the publication of a final official standard ISO 10015 issued by the ISO secretariat in December 1999.”

In “ROI + Training = ISO 10015”, Raymond Saner e Lichia Yiu

As 12 competências do Professor do Ensino Profissional

“La formation à l’enseignement – Les orientations – Les compétences professionnelles” Martinet, Gauthier et Raymond.(pág. 65)

Os 4 níveis de avaliação da formação

“The four levels of Kirkpatrick’s evaluation model essentially measure:

reaction of student - what they thought and felt about the training

learning - the resulting increase in knowledge or capability

behaviour - extent of behaviour and capability improvement and implementation/application

results - the effects on the business or environment resulting from the trainee’s performance”

in “kirkpatrick’s learning and training evaluation theory”

Ler “Quatro Níveis de Avaliação de Treinamento”, Eliana Dutra

A Taxonomia de Bloom na era Digital

“Bloom’s Digital Taxonomy”, Andrew Churches

“Bloom´s Revised Taxonomy”, Denise Tarlinton