A autoridade não gera compromisso nos colaboradores

To encourage commitment, to get people to want to do their best, you have to win their hearts and minds. You can force them to spend their time on certain tasks, and you can demand that they pay attention to certain guidelines. But what you’ll get as result is compliance, at best, and you won’t get commitment.

If you’re bossy, you’re essentially trying to get people to do something because they’re afraid of what will happen if they don’t do it. But that eliminates any sense of understanding between you, and it’s counter to creating the kind of relationship that inspires commitment.

In “Don’t Be The Boss – Be The Leader

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